Hank Lubricants Company (hereinafter referred to as "Hank", "the Company", "we") attaches great importance to the protection of users' personal information. This Privacy Policy is intended to explain to you how we collect, use, store, share, and protect your personal information, as well as the relevant rights you enjoy, when you visit the official Hank China website (www.hankoil.com), use related website services, inquire about products, submit forms, or conduct business with us. This Privacy Policy is an integral part of the Terms of Use. By visiting and using this website and related services, you represent that you have read, understood, and agreed to all contents of this Privacy Policy. If you do not agree to this Policy, please immediately stop using this website and all related services.
Article 1 What Personal Information We Collect
We only collect information necessary to achieve service purposes and will not collect sensitive personal information unrelated to our business.
Information you voluntarily submit: When you make online inquiries, leave feedback, fill out contact forms, request materials, ask for quotations, or register an account, you may provide us with information such as your name, company name, contact phone number, email address, region, business needs, and message content.
Automatically collected technical information: During your visit to www.hankoil.com, we will automatically obtain certain technical log information, including browser type, device model, access time, pages visited, IP address, referral source, Cookie information, etc. Such information is used for website security protection, access statistics, and website experience optimization.
Information generated from business interactions: If you engage in business communication, procurement, or technical coordination with the Company, we will retain business communication records and contact information of the persons involved for order follow-up, technical support, and after-sales maintenance.
Note: We do not actively collect sensitive personal information such as ID card numbers, bank card information, or biometric data; unless necessary for business, please do not submit sensitive private data to us through website messages or email channels.
Article 2: How We Use Your Personal Information
The personal information collected is used only for the following lawful purposes:
Responding to your product inquiries, technical questions, and requests for materials, and handling business quotations and communications;
Maintaining accounts (if registered) and ensuring normal website access and functionality;
Conducting website operation statistics, troubleshooting, and security protection, and optimizing the website, products, and service experience;
Carrying out necessary after-sales service, technical follow-ups, and issue tracking;
Sending you industry news, product updates, and technical materials, provided you have given explicit consent to receive them;
Complying with national laws and regulations and regulatory requirements, handling business disputes, and completing compliance record-keeping.
We will not use your personal information for any other purposes not specified in this policy. If we intend to use personal information for new processing purposes, we will obtain your consent again.
Article 3: Use of Cookies and Similar Technologies
This website uses cookies, web local storage, and similar technologies to remember your visiting preferences, optimize your browsing experience, and analyze website traffic. You can refuse or clear cookies through your browser settings; however, some features of the website may not function properly after cookies are disabled.
Article 4: Information Sharing, Transfer, and Public Disclosure
Except as set forth in this Article, we will not sell or rent your personal information to third parties. Circumstances under which sharing and transfer are permitted:
With your explicit consent or authorization;
When necessary for business purposes, we may engage compliant service providers to provide technical support, email delivery, and server hosting services; such entrusted parties may process personal information only in accordance with our instructions and may not use it for any other purpose;
In the event of a company merger, acquisition, asset transfer, or similar circumstances, personal information may be transferred together with the business assets; we will require the receiving party to continue to fulfill its obligations under this Privacy Policy;
When information is required to be provided in accordance with legal provisions or formal legal documents from judicial or administrative authorities.
Public disclosure: Unless we have your explicit permission or are compelled by law, we will not publicly disclose your personal information.
Article 5: Personal Information Storage and Security Protection
Retention period: We will retain your personal information only for the period necessary to fulfill the purposes of the service. After business communications end and the service terminates, once the retention period required by laws and regulations expires, we will delete or anonymize your personal information.
Storage Location: Your personal information is stored within the territory of the People's Republic of China and will not be transferred or provided to locations outside the territory.
Security Protection: We implement technical and management measures such as access permission controls, network security protection, and data permission isolation to protect your personal information and prevent information leakage, tampering, and loss. There is no absolute security in the internet environment. If a personal information security incident occurs, we will promptly fulfill our obligation to notify regulators and affected users in accordance with the law.
Article 6 Your Rights Regarding Personal Information
In accordance with the Personal Information Protection Law of the People's Republic of China, you have the following rights:
Right of Access: You may inquire with us about the personal information belonging to you that we hold;
Right of Correction: If the information contains errors, you have the right to request that we correct inaccurate personal information;
Right of Deletion: You may request the deletion of your personal information;
Withdrawal of Consent: You may withdraw the authorization for personal information processing you previously granted to us; withdrawal of consent does not affect information processing activities already carried out based on your consent prior to the withdrawal;
Account Cancellation: If you have registered a website account, you may apply to cancel your account.
To exercise the above rights, please submit your request through the contact information at the end of this policy. We will verify the identity of the applicant and respond within the statutory time limit.
Article 7: Protection of Minors
This website is primarily intended for industrial enterprises and adult commercial users. If you are under 18 years of age, please use this website only with the accompaniment and consent of your guardian. If we discover that personal information of minors has been obtained without guardian permission, we will delete the corresponding data as soon as possible.
Article 8: Updates to This Privacy Policy
Due to revisions of laws and regulations or business adjustments, we reserve the right to revise this Privacy Policy. The revised version will be published at www.hankoil.com, along with the effective date of the update. Your continued use of this website's services shall be deemed acceptance of the updated Privacy Policy.
Article 9: Contact Us
If you have any questions or objections regarding this Privacy Policy, or need to exercise rights related to your personal information, please contact:
Hank Lubricants (China) Customer Service Department
Email: szyilida@qq.com
Phone: +86‑400‑716‑2598
If you are not satisfied with our response regarding information processing, you may also file a complaint with the local internet information authority.
